Remote Help Desk Specialist

About the role

We are seeking a Remote Help Desk Specialist to deliver prompt technical assistance to our employees or customers. The role involves diagnosing and resolving hardware, software and network issues while providing excellent customer service—all from a fully remote environment.

Key responsibilities

• Respond to support tickets and inquiries via phone, email, or chat.
• Troubleshoot and resolve hardware, software, and network problems.
• Perform password resets, system configurations, and assist with remote desktop sessions.
• Document incidents accurately and escalate complex cases to senior teams.
• Maintain up‑to‑date knowledge of company systems and contribute to internal documentation.

Required profile

• High school diploma or equivalent; an IT‑related degree is a plus.
• 1–3 years of experience in an IT help‑desk or technical support role.
• Familiarity with Windows, macOS, Microsoft 365 and basic networking concepts.
• Experience using ticketing platforms such as ServiceNow or Zendesk.
• Preferred certifications include CompTIA A+ or Google IT Support.
• Knowledge of remote desktop tools and Active Directory is advantageous.

Required skills

• Windows operating system
• macOS operating system
• Microsoft 365 suite
• Basic networking
• ServiceNow ticketing
• Zendesk ticketing
• Remote desktop tools
• Active Directory

What we offer

• Fully remote work arrangement.
• Flexible full‑time or part‑time schedules, including possible evening or weekend shifts.