Program Manager

About the role

Connexus Hub is looking for a Program Manager to lead an Army contract that places administrative support staff at 41 Military Entrance Processing Stations (MEPS) nationwide. Our clerks work alongside Army Senior Guidance Counselors to move applicant packets, medical documentation, and waivers through MIRS, ARISS, Recruiter Zone, and MHS Genesis so future Soldiers can process and ship on time.

Key responsibilities

• Lead a team of 41 General Clerk III employees at MEPS sites across the U.S., Hawaii, and Puerto Rico.
• Assign and monitor daily work, ensuring same‑day administrative actions, 8‑hour document turnaround, and 72‑hour follow‑ups.
• Oversee quality control of applicant packets and correspondence to AR 25‑50 standards.
• Coordinate hiring, onboarding, background investigations (e‑QIP) and system access requests (DD Form 2875) with recruiting and security teams.
• Arrange coverage for absences, notify the COR of vacancies within 24 hours and ensure vacancies are filled within 10 workdays.
• Prepare weekly attendance reports, monthly activity reports and lead quarterly performance reviews with the Government.
• Build working relationships with Senior Guidance Counselors and MEPS staff and resolve issues quickly.
• Attend meetings, briefings and program reviews at Fort Knox as required.

Required profile

• Minimum 10 years of progressive experience with Army operations, including managing and staffing MEPS‑type administrative support.
• Demonstrated knowledge of MEPS operations and applicant processing.
• Experience supervising staff across multiple locations.
• Working knowledge of AR 25‑50 correspondence standards.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams).
• U.S. citizenship and ability to pass a federal background investigation.
• Fluency in reading, writing and speaking English.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• SharePoint
• Microsoft Teams
• MIRS
• ARISS
• GCR
• Recruiter Zone
• MHS Genesis

What we offer

• Woman‑owned federal contractor supporting multiple military branches.
• ISO 9001:2015 certification.
• Medical, dental, vision and life insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Equal Opportunity Employer.