Privacy Support Consultant (Customer Support)

About the role

Cloaked is seeking a Privacy Support Consultant to be the first line of defense for users managing their digital privacy. You will diagnose issues, guide users through subscription and account matters, and ensure a high standard of customer care.

Key responsibilities

• Provide best‑in‑class privacy support to users worldwide.
• Assist with subscription status, account details, and general customer requests.
• Resolve common inquiries within a week and serve as the primary point of contact for Cloaked users.
• Proactively engage customers to understand their goals and challenges.
• Develop account plans to drive product adoption, satisfaction, and retention.
• Act as escalation point for complex technical issues and collaborate with product teams on recurring problems.
• Stay informed on trends in password management and online security to deliver knowledgeable support.
• Create educational content such as tutorials or documentation to enhance the user experience.

Required profile

• Experience working directly with customers or users, solving problems.
• Background in the technology sector with a strong interest in industry trends.
• Excellent written and verbal communication skills.
• Ability to adapt quickly to new problems and resolve them.

Required skills