Plumbing Service Manager

About the role

Join SALT, a fast‑growing home services company in Austin, TX, as a Plumbing Service Manager. You will lead a high‑performing plumbing team, ensure compliance with codes, and drive customer satisfaction while supporting the company’s strategic goals.

Key responsibilities

• Mentor and guide team leads, conducting weekly performance sessions.
• Inspect trucks, audit paperwork and service‑call checklists.
• Manage inventory for service calls and coordinate with other departments.
• Lead hiring, interview and selection of team leads, technicians and apprentices.
• Monitor department metrics such as invoice totals, callback ratios and labor margins.
• Investigate safety issues and ensure compliance with safety protocols.

Required profile

• High school diploma or GED; valid Journeyman or Master Plumbing License.
• Minimum four years experience in plumbing installation, maintenance and troubleshooting (preferred).
• Valid driver’s license approved by company insurance.
• Strong organizational and analytical abilities, able to read blueprints and technical manuals.
• Excellent customer service orientation and team‑leadership capability.

Required skills

• Plumbing installation and maintenance
• Troubleshooting plumbing systems
• Reading blueprints and technical manuals
• Valid Journeyman or Master Plumbing License
• Inventory management for service calls
• Use of tablet/smartphone and GPS for service coordination

What we offer

• Competitive salary $65,000‑$130,000 with bonus potential.
• Health, dental, life insurance and retirement savings options.
• Paid holidays, vacation time and family‑friends discount.
• Structured training programs, mentorship and career advancement.
• Gift card giveaways, performance‑based company trips.
• Positive, inclusive culture with open‑door policy.