Patient Care Communications Specialist

About the role

A growing chiropractic clinic is looking for a polished, reliable and patient-focused Patient Care Communications Specialist. The role is the voice of the practice and the first point of contact for current and prospective patients, covering phone, text, voicemail, email and scheduling. It is a high-volume communication role focused on patient calls, scheduling, follow-up and retention, working 30-35 hours per week initially, with possible schedule variation depending on clinic coverage needs.

Key responsibilities

• Answer high-volume inbound patient calls professionally and promptly, and respond to texts, voicemails, emails and fax messages accurately and on time.
• Schedule new patient appointments, collect complete intake information, and schedule, confirm, cancel and reschedule existing appointments in MacPractice, prioritizing new patient inquiries and referrals.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients and help turn inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes and communication documentation, and coordinate with in-office staff to keep the provider schedule full.
• De-escalate concerns about scheduling, billing, insurance or unexpected frustrations, and know when to listen, gather details and offer a callback.
• Support missed-call follow-up workflows and communication improvements inside Weave, protect patient privacy and follow HIPAA standards.

Required profile

• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment; strong patient service mindset and emotional intelligence.
• Reliable, punctual and proactive with attendance communication.
• Must own and work from a Mac OS device (MacBook, iMac or Mac mini) and have reliable high-speed wired internet (LAN).
• Flexible with schedule assignment and willing to work Saturdays if needed; the client makes the final schedule assignment.

Required skills

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication for SMS, email and patient-facing messages.
• Ability to multitask across calls, texts, emails, voicemails, faxes and scheduling.
• Preferred: experience with MacPractice, Weave, Solutionreach, Podium or similar platforms, chiropractic terminology, patient reactivation and provider schedule optimization, and prior support of U.S. healthcare clinics.

What we offer

• Pay of $5-$6.50 per hour, with a performance-based increase after 6 months.