Import Pricing & Inside Sales Specialist (US Freight Forwarding)

About the role

Platton is a US freight forwarder focused on imports into the United States and is hiring an Import Pricing & Inside Sales Specialist. The role turns rate requests from overseas freight forwarders and US importers into clear quotes and booked shipments. It is fully remote, full-time, on US Eastern time, side by side with the US sales manager, and is not an entry-level position.

Key responsibilities

• Prepare DAP, DDP and port-to-door quotes for US imports (FCL, LCL, air), including delivery from port or airport, customs clearance, duties, ISF and other destination charges.
• Request drayage, FTL and LTL rates from US carriers by email and phone, compare offers and confirm extra charges (chassis, pre-pull, storage, overweight) before quoting.
• Work with customs brokers, warehouses and other US vendors.
• Answer rate requests and website inquiries within one hour, clarify missing shipment details and join client calls when needed.
• Estimate duties and taxes for DDP quotes using the HTS code, and explain ISF, the customs bond and clearance in plain terms; complex cases go to the licensed customs broker.
• Follow up on every sent quote until the client answers and hand over ready-to-book clients to the sales manager.
• Keep each request up to date in the CRM and pass confirmed bookings to the operations team with complete shipment details.

Required profile

• 3+ years at a freight forwarder, NVOCC or US freight broker, with daily hands-on work on shipments to the United States.
• Hands-on experience preparing DAP, DDP or door delivery quotes for the US (FCL, LCL or air).
• Knowledge of the US market: drayage, chassis, demurrage, per diem, ISF, customs clearance and duties, able to explain them to a client.
• Experience getting rates from US carriers or trucking vendors and comparing offers.
• Fluent spoken and written English, confident on phone and video calls.
• Availability 9:00 AM - 6:00 PM US Eastern Time, Monday to Friday.

Required skills

• CRM and TMS experience.
• Excel.
• Preferred: drayage experience, experience with freight forwarders in China or other Asian countries, knowledge of Incoterms and HTS codes, sales support experience.

What we offer

• A full-time, long-term remote role with direct daily work with the US sales manager.
• Access to an online course library and monthly team webinars.