Global CRM Coordinator (Hybrid Role)

About the role

OLAPLEX is looking for a highly organized, data‑driven Global CRM Coordinator to join its eCommerce team. The role focuses on end‑to‑end execution of email and SMS campaigns that drive customer retention and brand engagement worldwide.

Key responsibilities

• Build, QA, and deploy global email and SMS campaigns in Klaviyo, ensuring all links, assets, and segments are flawless before launch.
• Maintain the Global CRM business calendar and act as the primary liaison across cross‑functional teams.
• Support the briefing process for new campaign ideas, collaborating closely with Creative to deliver technically sound assets on schedule.
• Assist the broader CRM team with strategic initiatives such as A/B testing, segmentation logic, and onboarding new platform features.

Required profile

• 1‑3 years of experience in Marketing Operations, CRM, or eCommerce.
• Proficiency with Klaviyo or a comparable enterprise‑level ESP (e.g., Attentive, Braze).
• Exceptional attention to detail and a strong instinct for quality assurance.
• Ability to manage multiple deadlines in a fast‑paced, high‑growth environment.
• Passion for the beauty industry and alignment with OLAPLEX’s mission.

Required skills

• Klaviyo
• Attentive
• Braze
• Shopify (preferred)