Geothermal HVAC Service Manager

About the role

Dandelion Energy is looking for an experienced HVAC field service professional to lead technical support for its Mountain West geothermal operations. Reporting to the Head of Technical Support, you will partner with trade partners, builders, and internal teams to ensure geothermal heat pump systems are installed, commissioned, and serviced to Dandelion standards.

Key responsibilities

• Provide technical support and field troubleshooting for trade and builder partners across the Mountain West, handling phone, text, email, and on‑site escalations.
• Diagnose full system components including heat pump refrigerant circuits, controls, fault codes, flow centers, circulators, ground loop performance, air‑side distribution, auxiliary heat, and electrical systems.
• Distinguish geothermal‑specific conditions from conventional HVAC faults and document root causes for every escalation.
• Support commissioning, startup verification, and quality inspections to catch installation issues early.
• Escalate genuine product issues to Engineering and OEM technical support and own the resolution process.
• Deliver hands‑on and classroom training to trade‑partner installers, service technicians, and owners on equipment, installation standards, commissioning, and diagnostics.
• Onboard new trade and builder partners, quickly bringing crews to competence on Dandelion’s equipment.
• Conduct job‑site ride‑alongs and coaching to provide high‑leverage, on‑the‑job training.

Required profile

• Proven experience in HVAC field service, preferably with geothermal heat pump systems.
• Strong ability to train and enable trade‑partner technicians and builders.
• Excellent problem‑solving skills and a customer‑focused mindset.
• Willingness to travel up to 20% of the time, including occasional overnight trips.

Required skills

• Geothermal heat pump systems
• HVAC field diagnostics
• Heat pump refrigerant circuit troubleshooting
• Controls and fault‑code interpretation
• Ground loop performance analysis
• Air‑side distribution setup
• Electrical system troubleshooting
• Warranty evaluation