Founding Account Manager

About the role

As a Founding Account Manager at ClaimSorted, you will own the full customer relationship—from onboarding and go-live to retention, renewals, and expansion. You will work directly with the CEO, acting as the internal quarterback for our insurer clients.

Key responsibilities

• Lead onboarding and delivery, building plans, driving timelines, and ensuring clean go‑live.
• Coordinate Ops, Claims, and Product teams to unblock issues quickly and keep clients confident.
• Run the account rhythm: success plans, SLAs, escalation paths, and executive updates.
• Spot risk early, de‑escalate issues, and earn renewals and references.
• Identify and close expansion opportunities across programs, regions, lines, and volume.
• Turn successful processes into repeatable playbooks, templates, and routines.

Required profile

• 2+ years in Account Management, Customer Success, sales, or insurance/InsurTech.
• Commercially minded with the ability to map value and close expansions.
• Strong relationship builder who earns trust across stakeholders and stays calm under pressure.
• Based in or willing to relocate to New York City or London.
• Work authorization in the US or UK without need for sponsorship.

Required skills

What we offer

• Competitive salary beyond industry standard.
• Quarterly performance bonus up to 15% of quarterly salary.
• Equity participation via stock options.
• Medical insurance and 401(k) with 5% company match (US) or pension contributions (UK).
• Accelerated promotion track in a high‑growth environment.