Forward Deployed Engineer – Founding Customer Engineer

About the role

This is a founding, first‑non‑founder hire at a seed‑stage AI SaaS startup building conversational agents that run automated product demos for B2B go‑to‑market teams. You will own every customer relationship and create the playbook for scaling from a small initial customer base to thousands.

Key responsibilities

• Own end‑to‑end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoption.
• Teach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflows.
• Serve as the voice of the customer—analyze conversation logs and feedback to identify patterns and surface insights for the product team.
• Translate customer feedback into actionable product feature requests in close collaboration with engineering and the CTO.
• Build automation workflows and systems (scripting, APIs, low‑code/no‑code tools) to help the customer engineering function scale efficiently.
• Define and document the customer engineering playbook from scratch.

Required profile

• 0–3 years of experience in a customer‑facing technical role in SaaS (e.g., solutions engineer, customer engineer, technical account manager).
• Strong written and verbal communication skills; comfortable leading product demos and customer onboarding sessions.
• Hands‑on experience building automation workflows to scale customer‑facing tasks (scripting, APIs, or low‑code/no‑code tools).
• Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisions.
• Ability to work cross‑functionally and translate customer needs into concrete product improvements.
• Must be authorized to work in the United States without visa sponsorship and able to work on‑site in San Francisco.

Required skills

• Scripting (e.g., Python, JavaScript) or API integration.
• Low‑code/no‑code automation tools.

What we offer

• Base salary: $140,000 – $185,000 USD annually.
• Early employee equity opportunity at a funded, early‑stage AI startup.