Entry-Level IT Support Specialist (Remote)

About the role

The University of Minho is seeking an entry‑level Information Technology Support Specialist to work remotely on a full‑time basis. The specialist will provide first‑line technical assistance to university staff and students, ensuring smooth operation of desktop computers, software applications, and related IT services.

Key responsibilities

• Respond to help‑desk tickets and user inquiries via email, chat or phone.
• Troubleshoot hardware, software and peripheral issues on desktop computers.
• Diagnose and resolve network connectivity problems at a basic level.
• Maintain and update IT asset inventory and documentation.
• Escalate complex incidents to senior IT teams while keeping users informed.

Required profile

• Bachelor’s degree in Information Technology, Computer Science or a related field (preferred).
• Strong communication skills and ability to assist a diverse user base.
• Adaptability and eagerness to learn in a fast‑paced academic environment.

Required skills

• Technical Support
• Help Desk Support
• Troubleshooting of hardware and software issues
• Desktop computer hardware configuration
• Basic networking concepts