Enterprise Customer Success Manager, Americas

About the role

CodeRabbit is seeking an experienced Enterprise Customer Success Manager to lead the Americas customer portfolio. You will own the end‑to‑end journey, from onboarding through renewal and expansion, ensuring customers extract maximum value from our AI‑powered code review platform.

Key responsibilities

• Build strong, meaningful relationships with customers and understand their business objectives.
• Drive product engagement and adoption throughout the customer lifecycle.
• Own a book of business that includes renewals and expansion opportunities.
• Become a product expert and educate customers on best‑practice usage.
• Champion customer needs internally and influence the product roadmap.
• Develop and present periodic business reviews to customer leadership.

Required profile

• 5+ years of experience in customer success or account management.
• Proven ability to engage C‑level executives and software development practitioners.
• Strong knowledge of negotiation, procurement, and sales methodologies (MEDDPICC, SPICED, Command of Message).
• Excellent written and spoken English communication skills.
• Willingness to travel up to 25% of the time.

Required skills

• Familiarity with version‑control systems and platforms: Git, GitHub, Bitbucket, GitLab, Azure DevOps.
• Experience with CI/CD pipelines.
• Proficiency with development tools such as VS Code and Cursor.
• Understanding of cloud‑native technologies and major cloud providers.
• Knowledge of observability, root‑cause analysis (RCA), and debugging practices.

What we offer

• Work on cutting‑edge AI technology with real‑world impact.
• Collaborative and innovative environment.
• Competitive salary, equity, and comprehensive benefits.
• Professional development opportunities.
• Base pay range $125k‑215k per year.