Email Support Representative (Remote)
Qureos Inc · Los Angeles
Job description
About the role
We are looking for a detail‑oriented Email Support Representative to join our remote team. In this position you will handle customer inquiries via email, resolve issues efficiently, and ensure a positive experience through clear, professional communication.
Key responsibilities
- Respond to customer emails promptly, accurately, and courteously.
- Assist with account issues, billing questions, product information, and troubleshooting.
- Escalate complex cases to the appropriate internal teams.
- Maintain detailed records of all customer interactions.
- Follow company guidelines for tone, accuracy, and response time.
Required profile
- Strong written communication skills with excellent grammar and spelling.
- Ability to multitask and manage multiple email cases simultaneously.
- Basic computer proficiency and familiarity with email platforms.
- Problem‑solving and critical‑thinking abilities.
- Self‑motivation to work independently in a remote environment.
Required skills
- Zendesk
- Freshdesk
- Salesforce
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Published 1 week ago
Expires 1 month from now
12 views · 0 interested
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Qureos Inc
Los Angeles