Director of Operations, Service Delivery

About the role

LawnStarter is an on-demand marketplace for lawn care and outdoor services, founded in Austin in 2013 and growing from about 180 to over 500 employees at peak season. It is hiring a Director of Operations, Service Delivery as a biz ops generalist reporting directly to the COO. The role starts as an individual contributor with no direct reports, building Service Delivery into a working operational function.

Key responsibilities

• Build Service Delivery from the ground up: define standards for job completion rates and speed, measure adherence, and design processes, incentives and real-time interventions tested with Pros and customers.
• Raise customer and Pro retention rates by working with Product, Data and Support to identify opportunities and drive initiatives across functions.
• Take unscoped problems from idea to fully running, automated systems with structure, KPIs and owners.
• Work in an AI-first way using Brain, the internal AI toolkit, to build tools, analyses and process automation yourself.
• Own outcomes end to end, from recommendation through execution.

Required profile

• Degree in analytics, business or a related field, with 7+ years of experience in marketplace operations or equivalent roles.
• Elite AI builder who thinks in terms of agentic systems and keeps up with the frontier.
• Zero-to-one operator who has taken ambiguous, cross-team problems to running systems as an individual contributor.
• Marketplace-tested, with experience balancing supply and demand stakeholders.
• Finisher who executes recommendations, and collaborator who works with peers without formal authority.
• Data-driven and comfortable with unresolved ambiguity.

What we offer

• Base salary of $120,000 to $135,000.
• Fully remote work, with flexible PTO measured on outcomes.