Deployment Leader – Build & Lead Forward Deployed Engineering Team

About the role

Serval is seeking a Deployment Leader to build and lead the team that brings its AI platform to enterprise customers, ensuring rapid value delivery and feeding insights back into product development.

Key responsibilities

• Build and lead the Deployed Software Engineering function, defining its charter, processes, and hiring plan.
• Own customer implementations and pilots, delivering rapid, reliable value for strategic accounts.
• Write production‑quality code to extend Serval’s platform, integrate APIs, and solve unique customer challenges.
• Develop reusable onboarding frameworks to turn bespoke deployments into repeatable, scalable patterns.
• Partner with Product & Engineering to translate field learnings into roadmap priorities.
• Act as a trusted advisor to customers’ IT and Security leaders, guiding automation design and rollout.
• Drive technical strategy for migrations, integrations, and long‑term account success.
• Recruit, mentor, and develop a world‑class team of forward‑deployed engineers.

Required profile

• 7–10+ years of software engineering experience, with 3+ years leading technical or customer‑facing teams.
• Proven track record of building and scaling software engineering teams in a fast‑paced SaaS or AI environment.
• Strong technical foundation: ability to read/write production code, build APIs, and debug distributed systems.
• Experience working directly with enterprise customers on deployments, integrations, and architecture design.
• Excellent communication skills, translating between technical and executive audiences.
• Builder’s mindset: thrives in ambiguity, moves fast, and creates process where none exists.
• Deep customer empathy and ability to balance short‑term needs with long‑term platform evolution.
• Based in or willing to work from SF HQ, 5 days/week, with occasional travel.

Required skills

• Production‑grade coding and API development.
• Debugging distributed systems.
• Working with LLM‑based or AI agent systems in production.

What we offer

• Impact: shape the success of Serval’s product and company.
• Growth: build a fundamentally new AI product offering with support of an experienced team and investors.
• Culture: join a culture that values innovation, ownership, accountability, and fun.