Customer Service Representative – Partner Relations

About the role

The Customer Service Representative in the Partner Relations department will serve internal and external customers, primarily partner carriers. You’ll handle daily communications, provide tracing updates, resolve delivery issues, and support cross‑border freight movements.

Key responsibilities

• Provide updated tracing information and resolve delivery delays for partner carriers.
• Schedule customer pickups and assist with customs clearance inquiries and OSD issues.
• Communicate with customers via telephone and email, maintaining records in internal applications.
• Prepare daily reports using Microsoft Excel and Microsoft Word.

Required profile

• Strong communication and telephone skills.
• Motivated, computer‑literate with data‑entry speed of 30+ WPM.
• General office and customer service experience.
• Transportation knowledge is a plus.

Required skills

• Microsoft Excel
• Microsoft Word

What we offer

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid vacation, holidays, and one week of vacation after 90 days.
• Access to employee resorts in Daytona Beach, FL; Big Bear Lake, CA; Pigeon Forge, TN; and Ocean Isle Beach, NC.