Customer Service (Biometric Enrollment) Specialist - On Call

About the role

Amentum is hiring a Customer Service (Biometric Enrollment) Specialist for its USCIS Application Support Center office. You will welcome applicants pursuing legal immigration to the United States and guide them through their biometrics appointment, which includes identity verification and biometric capture. This is a casual on-call position, not full-time or part-time, paid $17.94 per hour (SCA position) with possible health and welfare payments.

Key responsibilities

• Complete biometrics registration for applicants and capture electronic fingerprints, photographs and signatures within program processing times.
• Ensure only approved applicants and visitors enter the center, using crowd-control barriers and screening for a valid appointment notice and identification.
• Protect personal identifiable information such as applicant documents, IDs and biometric data.
• Provide front-line customer service representing Amentum and the U.S. Government, with a respectful and courteous manner.
• Perform periodic interior and exterior facility checks and report concerns to the Site Supervisor.
• Handle administrative paperwork such as processing time tracking, biometrics reconciliation and visitor logs.
• Assist the Site Supervisor and immigration officers in contacting law enforcement or first responders when necessary.

Required profile

• High school diploma or equivalent.
• US citizenship, required to obtain and maintain facility credentials.
• Ability to speak and write in English; a foreign language is desired.
• Ability to stand for the shift duration and to hold applicants' hands to take fingerprints.
• Ability to work in a fast-paced public-facing environment.
• Availability to be on call five days a week, Monday to Friday, 7:45am to 4:15pm, as needed; hours are not guaranteed.
• Completion of biometrics training and certification within 60 days.

What we offer

• On-call eligibility for a retirement savings plan (401k) and Employee Assistance Program.
• Health, dental and vision insurance, paid time off and holidays, parental leave and educational reimbursement.
• Retirement benefits including 401(k) matching, employee stock purchase plan, disability and life insurance, and pet insurance.