Customer Service (Biometric Enrollment) Specialist - On Call

About the role

Amentum is hiring a Customer Service (Biometric Enrollment) Specialist for its USCIS Application Support Center office. You will welcome applicants pursuing legal immigration to the United States and guide them through their biometrics appointment, which includes identity verification and biometric capture. The position is casual on-call, paid $17.75 per hour (SCA position), and requires availability five days a week, Monday to Friday, 7:45am to 4:15pm, for substitute coverage as needed.

Key responsibilities

• Complete biometrics registration for applicants, including capturing electronic fingerprints, photographs and signatures within program-wide processing times.
• Ensure only approved applicants and visitors enter the center, using crowd-control barriers and visually inspecting applicants and their belongings.
• Provide front-line customer service and screen entrants for a valid appointment notice and identification.
• Safeguard personal identifiable information, including applicant paperwork, identification and electronic biometric data.
• Perform periodic interior and exterior facility checks and report concerns to the Site Supervisor.
• Assist the Site Supervisor and immigration officers in contacting law enforcement or first responders when necessary.
• Handle administrative paperwork such as tracking processing times, reconciling captured biometrics, and maintaining a visitor control log.

Required profile

• High school diploma or equivalent; ability to speak and write in English.
• US citizenship required to obtain and maintain facility credentials at this location.
• Ability to stand for the shift duration, handle applicants' hands to take fingerprints, and work in a fast-paced public-facing environment.
• Ability to obtain biometrics training and certification within 60 days.
• Desired: ability to speak a foreign language.

Required skills

• Basic computer skills, including typing.
• Front-line customer service and crowd control.

What we offer

• On-call eligibility for a 401(k) retirement savings plan and the Employee Assistance Program (EAP).
• Health, dental and vision insurance, paid time off and holidays, parental leave, educational reimbursement, employee stock purchase plan, disability and life insurance, and pet insurance (benefits may vary by employment type and location).
• Additional health and welfare payments per hour worked, subject to the Service Contract Act.