Customer Service (Biometric Enrollment) Specialist - On Call

About the role

Amentum is hiring an On-Call Customer Service (Biometric Enrollment) Specialist for the USCIS Application Support Center office. You will welcome applicants pursuing legal immigration to the United States, guide them through their biometrics appointment (identity verification and biometric capture) and provide front-line customer service representing Amentum and the U.S. Government. The position is casual on-call, paid $18.77 per hour (SCA position), and requires availability Monday to Friday, 7:45am to 4:15pm, for substitute coverage as needed.

Key responsibilities

• Complete biometrics registration for applicants, including capturing electronic fingerprints, photographs and signatures within program-wide processing times.
• Ensure only approved applicants and visitors enter the center, using crowd-control barriers and screening for a valid appointment notice and identification.
• Protect personal identifiable information, including applicant paperwork, identification and electronic biometric data.
• Perform periodic interior and exterior facility checks and report concerns to the Site Supervisor.
• Assist the Site Supervisor and immigration officers in contacting law enforcement or first responders when necessary.
• Handle administrative paperwork such as tracking processing times, reconciling captured biometrics, maintaining a visitor control log and signing off on facility checks.

Required profile

• High school diploma or equivalent.
• US citizenship, required to obtain and maintain facility credentials.
• Ability to speak and write in English; a foreign language is desired.
• Ability to stand for the shift duration, handle applicants' hands to take fingerprints, and work in a fast-paced public-facing environment.
• On-call availability five days a week, Monday to Friday, 7:45am to 4:15pm, with no guaranteed hours.

Required skills

• Basic computer skills, including typing.
• Completion of biometrics training and certification within 60 days.

What we offer

• On-call eligibility for a retirement savings plan (401k) and the Employee Assistance Program (EAP).
• Health, dental and vision insurance, paid time off and holidays, and parental leave.
• Retirement benefits including 401(k) matching, educational reimbursement, employee stock purchase plan, disability and life insurance, pet insurance and tax-saving options.