Customer Service Agent

About the role

We are seeking an experienced Customer Service Agent to join a forward‑thinking organisation in Atlanta. As the first point of contact, you will represent the company, ensuring customers receive timely and effective assistance across multiple channels.

Key responsibilities

• Handle customer enquiries via telephone, email and live chat professionally and promptly.
• Identify customer needs, provide appropriate solutions and alternatives within set time limits.
• Resolve product or service issues by clarifying complaints, diagnosing causes and explaining solutions.
• Maintain accurate records of interactions, transactions, comments and complaints in the CRM system.
• Process orders, forms, applications and requests as required.
• Collaborate with team members and other departments to ensure a seamless customer journey and resolve complex issues.
• Provide feedback on the efficiency of the customer service process.

Required profile

• Passionate advocate for customers with strong communication abilities.
• Proven problem‑solving skills and ability to work efficiently under pressure.
• Detail‑oriented with a commitment to maintaining accurate records.

Required skills

• Experience using a CRM system.