Commercial Village Catering Supervisor – FIFA World Cup 26™

About the role

We are seeking a motivated Commercial Village Catering Supervisor to lead day‑to‑day operations for the FIFA World Cup 26™ Premium Hospitality Programs. The role ensures high‑quality service, seamless communication between clients, catering staff and venue leadership, and strict adherence to tournament and venue standards.

Key responsibilities

• Complete and maintain daily KPI tracking worksheets, documenting product usage, service metrics, and operational notes for an outdoor, off‑site environment.
• Act as the primary on‑site contact for lounge clients, responding quickly to service needs, troubleshooting issues and escalating concerns when required.
• Mitigate day‑of operational challenges such as weather impacts, equipment needs or product movement by coordinating with off‑site catering teams, runners and logistical support.
• Provide clear and timely updates, operational challenges and recommendations to the Venue Catering Manager throughout the tournament.
• Ensure the lounge is properly set, stocked and guest‑ready each day, maintaining high standards of presentation, cleanliness and functionality.
• Uphold all venue, tournament and safety protocols, including outdoor service standards and compliance requirements for off‑site catering operations.

Required profile

• 3–5 years of experience in catering or hospitality, focusing on off‑site/pop‑up catering and multi‑unit operations.
• Bachelor’s degree in Restaurant Management, Hospitality Management, Food Service or related field, or equivalent combination of education and experience.
• Comfortable working outdoors for extended periods and able to work long days.
• Exceptional organizational and process‑management abilities, maintaining composure under pressure.
• Strong interpersonal, communication and negotiation skills with a proactive work ethic.

Required skills

• Proficiency in Microsoft Office Suite
• Adobe Acrobat
• Zoom
• DocuSign
• Smartsheet