Client Support Specialist

About the role

Harlem Group is seeking a dedicated Client Support Specialist to join its Los Angeles office. You will be the first point of contact for our clients, delivering timely and effective solutions in a fast‑paced, multinational environment.

Key responsibilities

• Serve as the primary point of contact for clients, handling inbound communications via email, phone, and other support channels.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Identify and assess client needs to achieve satisfaction and build sustainable relationships of trust.
• Handle client complaints, propose appropriate solutions within set time limits, and follow up to ensure resolution.
• Maintain comprehensive and accurate records of client interactions, transactions, comments, and complaints.
• Collaborate with internal teams to resolve issues and improve service quality.

Required profile

• Passionate about delivering exceptional customer service.
• Thrives in a fast‑paced, dynamic environment.
• Strong communication skills and ability to build trust with clients.
• Detail‑oriented with a focus on accurate record‑keeping.

Required skills