Chat Support Agent

About the role

Qode is looking for a dedicated Chat Support Agent to join its remote team. You will be the primary point of contact for customers via the live‑chat platform, helping resolve inquiries and ensuring a positive experience. This role offers flexibility to work from home while contributing to customer satisfaction and company growth.

Key responsibilities

• Respond promptly and professionally to customer inquiries through live chat.
• Troubleshoot and resolve product or service issues.
• Provide accurate information on products, services, and policies.
• Escalate complex cases to the appropriate department.
• Document interactions and resolutions in the CRM system.
• Identify trends in inquiries and relay feedback for improvement.
• Maintain high customer satisfaction by delivering clear, helpful communication.

Required profile

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service, preferably in a chat support role.
• Excellent written communication and strong problem‑solving abilities.
• Ability to multitask in a fast‑paced environment and work independently.
• Reliable internet connection and a dedicated workspace.

Required skills

• Live chat software
• CRM systems

What we offer

• Competitive compensation
• Comprehensive benefits
• Opportunities for professional development
• Inclusive, supportive remote work culture