Business Operations Coordinator II

About the role

The Business Operations Coordinator II reports to the Business Operations Manager and supports OTECH’s operational efficiency, resource management, and compliance processes. The role works closely with cross‑functional teams to keep day‑to‑day operations running smoothly while driving strategic process improvements.

Key responsibilities

• Identify and implement process improvements to enhance efficiency, accuracy, and quality.
• Analyze workflows, uncover gaps, and propose optimization solutions.
• Collect, produce, monitor, and distribute reports from OTECH and OII enterprise systems.
• Lead continuous‑improvement projects aimed at strengthening operational effectiveness and customer experience.
• Coordinate onboarding and training logistics for new hires.
• Communicate across teams to ensure key information is shared with all stakeholders.

Required profile

• Bachelor’s degree in Business Administration, Business Analytics, or Project Management.
• 5+ years of relevant experience in operations coordination or process improvement.
• Advanced proficiency with Microsoft Excel, including Power Query, Power Pivot, complex formulas, and data modeling.
• Strong analytical abilities and experience creating data‑driven reports.
• Ability to obtain and maintain a security clearance.

Required skills

• Microsoft Excel (Power Query, Power Pivot, advanced formulas, data modeling)
• Microsoft Teams, SharePoint, and Power Platform
• Oracle Fusion (ERP/HCM/Financials) – preferred
• Tableau for dashboard development
• Microsoft Project for tracking project performance