Bilingual Virtual Medical & Front Office Administrative Assistant

About the role

We are looking for a bilingual (English/Spanish) virtual medical receptionist who will act as an extension of a busy U.S. medical practice. The role is fully remote and involves direct patient interaction, handling calls, scheduling, insurance tasks and administrative follow‑up.

Key responsibilities

• Answer high‑volume inbound and outbound patient calls in English and Spanish, document communications and route clinical queries.
• Schedule new and existing appointments, manage provider calendars, send confirmations and reduce no‑shows.
• Submit and track prior authorizations for medications, procedures and imaging, communicating status to providers and patients.
• Verify patient insurance eligibility, benefits, copays and referral requirements, updating records in Tebra.
• Receive, document and route medication refill requests according to practice protocols.
• Proactively follow up with patients on outstanding items, manage email inboxes and keep patient demographics up to date.

Required profile

• Warm, organized, accountable and proactive attitude.
• Comfortable taking ownership of tasks from start to finish.
• Excellent communication skills in both English and Spanish.
• Ability to work remotely while acting like an in‑office team member.

Required skills

• Experience using the Tebra practice management platform.