Bilingual Front Desk & Insurance Specialist – Pediatrics (Remote)

About the role

We are looking for a fluent bilingual Medical Virtual Assistant to support a pediatric practice during Eastern Standard Time business hours. The role combines front‑desk duties with insurance verification, requiring strong phone etiquette and experience with eClinicalWorks.

Key responsibilities

• Answer inbound patient calls with a warm, professional demeanor and manage the practice email inbox.
• Schedule, book, and coordinate patient appointments directly within eClinicalWorks.
• Run real‑time insurance eligibility checks and verify coverage before appointments.
• Provide general front‑office administrative support as needed.

Required profile

• Native or fully fluent in spoken and written English and Spanish; Portuguese is a strong plus.
• Minimum 1 year of hands‑on experience using eClinicalWorks.
• Prior patient‑facing medical receptionist or front‑desk experience in a U.S. healthcare setting, preferably pediatrics.
• At least 1 year of experience handling the full insurance verification cycle.
• Full availability to work standard EST business hours (Monday‑Friday, 8 am‑5 pm).

Required skills

• eClinicalWorks (eCW) proficiency

What we offer

• Full‑time contractor position (40 hours per week).
• Starting pay rate of $6 per hour, dependent on skill set and experience.
• Consistent schedule: Monday through Friday, 8 am‑5 pm EST.