Virtual Operations Assistant (Construction & Real Estate Specialist)

About the Role

Join Your Startup Operations, a boutique agency dedicated to empowering small businesses across the United States. We are looking for a proactive, highly organized, and resourceful Virtual Receptionist to act as the backbone of our construction and real estate clients' operations.

Main Responsibilities

• Client Relations: Serve as the primary point of contact, managing incoming calls and inquiries with professionalism to ensure a premium client experience.
• Scheduling & Coordination: Book estimates, coordinate site visits, and optimize field itineraries for maximum efficiency.
• Pipeline Management: Follow up with previous prospects to maintain an active sales pipeline and drive growth.
• Administrative Support: Manage the owner's calendar, organize daily tasks, and ensure seamless business continuity even in their absence.
• Operations & Logistics: Transform site measurements and notes into professional quotes/proposals, and coordinate crew availability and temporary labor to ensure all job sites are covered.

Candidate Profile

• You are a self-starter who anticipates problems before they arise rather than waiting for instructions.
• You possess a strong understanding of the construction or real estate development industry.
• You have a proven track record of supporting small business owners or founders.
• You are detail-oriented, tech-savvy, and comfortable managing complex schedules.

Required Skills

• Minimum 2 years of experience as a Virtual Assistant or Administrative Professional.
• At least 2 years of experience working with clients in the US, UK, Canada, or Australia.
• Professional-level fluency in written and spoken English.
• Proficiency with CRM tools and the ability to quickly master new software.
• Reliable high-speed internet connection with a mandatory backup solution.