Support Engineer - Industrial Water Treatment

About the role

Solenis, a global provider of water and hygiene solutions, is looking for a Support Engineer for its Pulp and Water division in New York/New Jersey. The engineer acts as the primary resource at the customer site, performing routine testing and monitoring, managing product inventory and troubleshooting chemical and equipment issues.

Key responsibilities

• Perform routine testing and monitoring at the customer site, including data entry and contributing to service reports
• Interface with the customer to understand issues with chemicals or equipment
• Manage product inventory, deliver chemicals to process units and offload them to customer tanks
• Adjust chemical feed levels based on routine testing and compile trial data
• Alert the site manager of problems or opportunities and begin troubleshooting
• Run expanded testing of process variables to find dosage improvements or mechanical impacts
• Set up, maintain and troubleshoot monitoring and feed equipment
• Work with the site team and customers to ensure optimal program performance

Required profile

• Bachelor's degree in science or another technical field; experience may be considered in lieu of a technical degree
• Ability to solve complex, non-routine technical problems and strong relationship management skills
• Valid driver's license and clean motor vehicle record
• Must pass a criminal background check, drug screen and physical

Required skills

• Fluency in Microsoft Office (Word, Excel and PowerPoint)
• Excel data entry and inventory control
• Chemical transfers and lab testing training provided on the job

What we offer

• Expected pay of $70,250 to $103,026 plus discretionary bonuses
• Medical, dental, vision and 401(k) with match
• 3 weeks of vacation, floating holidays and sick time
• Company vehicle, laptop and phone
• Continuous professional development