QA Manager – Project Lead

About the role

Infosys is seeking a QA Manager to lead technology projects within its Engineering unit. The role focuses on ensuring quality delivery for telecom OSS/BSS solutions, acting as a bridge between technical teams and clients.

Key responsibilities

• Develop project timelines and address resource gaps to ensure on‑time delivery.
• Serve as liaison between technical teams and clients, conducting regular meetings and milestone reviews.
• Support teams in following SDLC processes and aligning deliverables with client specifications.
• Monitor project deliverables across all phases to meet quality benchmarks and stakeholder expectations.
• Assist in creating project budgets and estimating effort for scope changes or new client requests.
• Manage risk proactively to maintain uninterrupted delivery.

Required profile

• Strong ability to build collaborative relationships with stakeholders.
• Proactive in anticipating challenges and delivering innovative solutions.
• Commitment to balancing project economics with strategic priorities.

Required skills

• OSS/BSS domain expertise.
• ServiceNow (ITSM tool administration).
• Quality Assurance processes.
• Service Fulfilment domain knowledge.
• Development, testing and production support experience.