Officer, Production & Operations

About the role

The International Rescue Committee is seeking an Officer, Production & Operations to join its Mass Markets USA (MMUSA) team. This role focuses on executing offline fundraising campaigns—including direct mail, telemarketing, and print materials—to support a range of donor programs.

Key responsibilities

• Lead the end‑to‑end production of direct mail, telemarketing, and print‑based campaigns across all audience segments.
• Collaborate with audience leads, Analytics, and MarTech to build mail plans, segmentation logic, and list pulls.
• Traffic creative and data assets to vendors, ensuring correct formatting, version control, and clear instructions.
• Manage campaign member uploads, phone‑append processes, and address hygiene, including NCOA updates.
• Maintain campaign timelines, calendars, and checklists; provide status updates and track approvals.
• Coordinate with vendors for rapid deployment of offline materials during emergencies or time‑sensitive appeals.

Required profile

• Detail‑oriented professional who thrives in high‑volume, fast‑paced, multichannel environments.
• Strong understanding of offline fundraising mechanics and donor experience standards.
• Excellent organizational and project‑management abilities.

Required skills

What we offer

• Opportunity to contribute to a leading global humanitarian organization.
• Collaborative team environment focused on impact‑driven fundraising.