Desktop Support Technician – Office365 & IT Support

About the role

We are seeking a Desktop Support Technician to provide on‑site Office365, software, and hardware assistance for our growing team. The role offers a stable environment with long‑tenured, satisfied employees and requires a presence in the office four days a week.

Key responsibilities

• Provide IT and software support for Microsoft Word documents and Adobe PDFs, including redaction and modification.
• Install, update, and repair hardware and software as needed.
• Deliver Tier 1 and Tier 2 support for a moderate to high daily call volume.
• Focus on Office365 product suite troubleshooting and user assistance.

Required profile

• Excellent customer service and relationship skills.
• Ability to handle a moderate to high call volume each day.
• Minimum 4 years of overall IT support experience.
• Pass a drug and background check.
• Personal vehicle for commuting to the office 4‑5 days a week.
• Availability to work onsite 5 days a week for the first 4‑5 months, then 4 days a week, 8 am‑5 pm schedule.

Required skills

• Tier 1 and Tier 2 support experience.
• Strong proficiency with the Office365 suite.
• Advanced use of Microsoft Word and Adobe PDF for editing and redaction.
• Hardware installation, troubleshooting and repair.
• Software installation, updating and troubleshooting.