Retail Training Manager – US Northwest

About the role

Bulgari Corporation of America seeks a Retail Training Manager to lead learning initiatives across the US Northwest region. Reporting to the Director of Training, North America, you will shape the training experience for Store Managers and Client Advisors, ensuring they deliver the iconic Bulgari client experience.

Key responsibilities

• Analyse existing training content, identify gaps and develop new materials.
• Upskill sales teams on high‑end watch knowledge and complications.
• Deliver and reinforce trainings on brand history, collections, selling techniques and storytelling.
• Conduct retail coaching, in‑store observations and provide feedback to Store Directors.
• Support onboarding of regional retail hires and localise central training initiatives.
• Plan, execute and follow‑up on in‑store trainings and store visits.
• Monitor eLearning platforms for the assigned market.
• Track and act on insights from Mystery Shop and Voice of Client programs.
• Participate in ad‑hoc projects and cross‑functional committees as required.

Required profile

• Minimum 5 years of sales and/or training experience in a luxury environment.
• Extensive watch knowledge; certifications such as FHH or GIA are a plus.
• Strong understanding of the competitive watch market and micro‑mechanics.
• Ability to travel domestically and internationally up to 50‑70 % of the time.

Required skills

• Proficiency with eLearning platforms.
• Advanced knowledge of Microsoft Office applications.