Retail Marketing Operations Manager

About the role

The Marketing Operations Manager will lead the in‑store marketing team at Eataly’s Boston location, driving brand awareness, foot traffic and sales through events, community outreach and visual communications. Reporting to the Director of Store Operations and functionally to the Director of Marketing, you will translate national campaigns into local actions.

Key responsibilities

• Partner with corporate marketing and the Store Director to develop and execute a comprehensive local marketing strategy.
• Plan, schedule and oversee in‑store events, off‑site activations, and public/private gatherings.
• Produce and install signage, visual merchandising, and social‑media assets as needed.
• Manage the in‑store marketing team: hiring, training, scheduling, payroll and performance evaluation.
• Maintain relationships with celebrity chefs, producers, local organisations and authorities.
• Track marketing spend, ensure budget compliance and report performance metrics weekly.

Required profile

• Bachelor’s degree in Business, Marketing or related field (preferred).
• Minimum 2 years of marketing experience with prior managerial responsibility.
• Experience in the food‑and‑beverage sector is preferred.
• Strong verbal and written communication, problem‑solving and relationship‑building abilities.

Required skills

• Project management and organizational skills.
• Knowledge of Italian cuisine and culture (preferred).

What we offer

• Competitive salary range of $85,000‑$95,000 per year.