Community Assistant for Union on Alley

About the role

The Community Assistant supports the property management team in achieving occupancy and resident retention goals at the Union on Alley community. This position handles a mix of administrative, leasing, and resident‑service tasks in a fast‑paced apartment environment.

Key responsibilities

• Perform office administrative duties such as copying, filing resident files, preparing notices, handling calls, and organizing rent payments.
• Assist with leasing activities: conduct virtual tours, respond to online inquiries, greet and qualify prospects, give property tours, and show apartments.
• Generate lease paperwork, organize resident lease files, and support the lease preparation process.
• Coordinate move‑in and move‑out activities, including mandatory “turn” dates, and ensure proper documentation.
• Answer incoming calls, schedule prospect appointments, and conduct on‑campus marketing outreach to drive qualified traffic.
• Help organize resident events, birthday cards, unit visits, and other programs to boost resident satisfaction.
• Distribute notices, flyers, newsletters, resident surveys, and late notices as directed.
• Serve as an after‑hours liaison, responding to emergencies and covering at least one on‑call shift per week.

Required profile

• Ability to perform a variety of administrative and customer‑service tasks efficiently.
• Willingness to work mandatory move‑in/move‑out dates and on‑call shifts.
• Strong communication skills and a professional, courteous demeanor with residents and prospects.

Required skills