Customer Engagement Specialist

About the role

Soracom is looking for a motivated Customer Engagement Specialist to join its fast‑growing team. This entry‑level position is ideal for recent graduates or early‑career professionals who are passionate about technology and eager to develop a career in sales and marketing.

Key responsibilities

• Generate qualified leads through outbound phone and email prospecting.
• Collaborate with the Marketing team to qualify inbound leads.
• Use tools such as Salesforce, Outreach, and ZoomInfo to manage and track lead flow.
• Uncover prospect needs, spark interest, and forward qualified opportunities to sales representatives.
• Maintain outreach sequences and meet or exceed monthly lead‑generation targets.
• Work with internal teams and other Customer Engagement Specialists to build prospect lists and execute territory‑based campaigns.

Required profile

• Fluent in English with excellent written communication skills.
• Legally eligible to work in the United States.
• Ability to grasp basic technical concepts related to IoT and cloud connectivity.
• Strong listening skills and the ability to adapt communication style to different audiences.
• Comfortable connecting with prospects via phone and video conferencing.
• Self‑driven, autonomous, and enthusiastic with a positive attitude.

Required skills

• Salesforce
• Outreach
• ZoomInfo