Service Quality Consultant II

About the role

The Service Quality Consultant II will support Texas A&M Engineering’s People Office by designing, developing, and maintaining Laserfiche ECM solutions that automate business processes and improve operational efficiency.

Key responsibilities

• Develop, modify, and enhance complex Laserfiche applications and databases to streamline workflows.
• Gather requirements, create specifications, and produce design documentation for new electronic forms and business processes.
• Produce regular reports, status updates, and metrics for management and end‑users.
• Act as the primary Laserfiche liaison with the IT department, providing training and ongoing support.
• Administer Texas A&M Engineering listservs, handling subscriber updates and troubleshooting distribution issues.

Required profile

• Experience with Laserfiche ECM software and database development.
• Proven ability to translate business needs into technical specifications and functional designs.
• Strong analytical and problem‑solving skills, with attention to detail in documentation and reporting.
• Effective communication skills for liaising with IT teams and end‑users.

Required skills

• Laserfiche ECM
• Database development
• Electronic forms design
• Listserv administration

What we offer

• Competitive salary commensurate with experience.
• Comprehensive benefits package.
• Collaborative, mission‑driven work environment within a leading engineering college.