Customer Relationship Management Coordinator

About the role

The Customer Relationship Management Coordinator will support TOD'S Group Americas’ retail teams in New York City by strengthening client relationships and executing customer engagement strategies across all channels. Reporting to the Senior CRM Manager, the role ensures a seamless, high-quality client experience that reflects the values of a luxury brand.

Key responsibilities

• Assist store teams with daily, weekly and monthly clienteling activities and reporting to help advisors build long-term client relationships.
• Promote adoption of clienteling apps and other CRM tools, acting as an ambassador for digital platforms.
• Support the planning and execution of client events and in-store activations.
• Contribute to the design, implementation and continuous improvement of customer journeys across channels.
• Configure, test and maintain CRM and marketing automation systems, ensuring data accuracy and proper segmentation.
• Monitor, analyze and report on CRM KPIs, campaign performance and advisor metrics, delivering actionable insights to leadership.
• Serve as a liaison between stores, marketing, merchandising, retail operations and visual merchandising to align integrated engagement initiatives.
• Help roll out global and regional loyalty and retention programs, tracking ROI and performance metrics.

Required profile

• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Excellent communication and collaboration skills to work with store teams, IT, marketing and senior leadership.
• Analytical mindset for interpreting data, KPIs and customer behavior.
• Detail-oriented approach to ensure data integrity and quality of CRM processes.

Required skills

• Experience with CRM platforms and marketing automation tools.
• Proficiency in data segmentation and reporting.