Associate Account Manager

About the role

The Associate Account Manager joins the Restaurant Success team to nurture relationships with restaurant partners in the SMB segment. You will own a portfolio of restaurants, focusing on retention, engagement, and growth while serving as their primary point of contact.

Key responsibilities

• Prevent merchant attrition by addressing cancellation requests, solving underlying issues, and handling objections.
• Reactivate paused accounts quickly to resume order taking.
• Update contracts, process ownership changes, and assist with legal matters such as fraud.
• Provide marketing support, upsell promotional rates, and educate partners on Grubhub’s product suite.
• Resolve payment, tax, and complex inquiries in coordination with internal teams.
• Maintain accurate account information and meet SLA turnaround expectations.
• Manage a round‑robin queue to address partner issues, answer questions, and update records.

Required profile

• 1‑2 years of customer service experience; experience with restaurant owners is a strong plus.
• Proficient with Windows PC applications and quick to learn new software.
• Strong verbal and written communication; comfortable making outbound calls.
• Excellent problem‑solving, multitasking, and ability to understand multiple products.
• Positive attitude, reliable attendance, team spirit, and flexibility in a fast‑paced environment.

Required skills

• Salesforce.com (or similar CRM)
• Zendesk (or similar ticketing system)
• Windows operating system proficiency

What we offer

• Competitive compensation for sales positions
• Comprehensive training and ongoing development