Walk-in Case Management Services Intern

About the role

The Walk‑in Case Management Services Intern will support the IRC’s walk‑in team in Baltimore, helping refugees, asylees and other humanitarian immigrants access essential services. Working under the supervision of a casework manager, the intern will assist clients both remotely and in‑person, gaining hands‑on experience in holistic case management.

Key responsibilities

• Assist clients with activating EBT cards, applying for Social Security numbers, and obtaining Maryland ID cards.
• Coordinate transportation for medical and other required appointments.
• Conduct orientation sessions on topics such as opening bank accounts, using EBT cards, and navigating public transportation.
• Maintain accurate case documentation, including case notes and file updates.
• Support the walk‑in team with additional duties as assigned.

Required profile

• Interest or prior experience working with refugees, immigrants, or in case management/social work.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Strong attention to detail, problem‑solving abilities, and reliable work ethic.
• Excellent communication and interpersonal skills.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook