Tier 1 IT Support Engineer – Remote & Onsite

About the role

Siepe is seeking a Tier 1 IT Support Engineer to be the first point of contact for technical issues. The role blends remote troubleshooting with occasional on‑site assistance for U.S.‑based clients and internal staff, supporting cloud‑first environments and high‑demand financial users.

Key responsibilities

• Provide white‑glove service for end‑user requests, workstations, conference rooms, and other managed IT resources.
• Collaborate with IT Infrastructure, Implementation, Relationship Management, and Service Desk teams.
• Install, configure, and support desktop applications and virtual/physical workstations in a Windows environment.
• Monitor ticketing systems and respond to requests within defined SLAs.
• Track infrastructure alerts, perform system health checks, and escalate issues as needed.
• Execute routine maintenance tasks following SOPs and change‑management processes.
• Maintain and update IT inventory records.

Required profile

• Strong customer‑service orientation with clear communication skills.
• Ability to work both remotely and on‑site as required.
• Detail‑oriented and capable of following documented procedures.

Required skills

• Windows operating system administration.
• Desktop support and workstation configuration.
• Experience with ticketing and monitoring platforms.
• Familiarity with cloud‑based environments.

What we offer

• Competitive compensation and benefits.
• Opportunity to work with cutting‑edge financial technology.
• Collaborative culture that rewards curiosity and initiative.