Operations Manager - Hospitality

About the role

We are seeking a hands‑on Operations Manager to lead a high‑volume, customer‑facing environment in Cherry Creek, CO. The role focuses on delivering exceptional service, driving team performance, and ensuring operational excellence through metrics‑driven management.

Key responsibilities

• Oversee daily operations in a fast‑paced hospitality setting.
• Manage staffing, scheduling, and workflow to maintain efficiency.
• Coach, develop, and hold team members accountable to performance standards and KPIs.
• Monitor and improve service quality, productivity, and overall customer experience.
• Identify operational gaps and implement process improvements.
• Maintain a structured, organized, results‑driven environment.
• Step in as needed to support the team and sustain service levels.

Required profile

• 10+ years of experience in operations, management, or team leadership within hospitality, retail, or similar high‑volume environments.
• Proven ability to manage performance, track KPIs, and drive process improvements.
• Strong leadership skills with a focus on coaching and developing teams.
• Highly organized and comfortable managing multiple priorities.

Required skills

What we offer

• Base salary of $90,000+ annually.
• Health, dental, and vision coverage (majority employer‑paid).
• 401(k) retirement plan.
• Paid time off: 10 days (15 after first year) plus 10 paid holidays.
• Advancement opportunities in a growing organization.