Office Assistant – Records Management

About the role

The City of Orlando is seeking an Office Assistant to support the Orlando Police Department's records management functions. This position involves handling confidential police documents, processing public records requests, and providing front‑line customer service.

Key responsibilities

• Maintain and safeguard confidential police documents provided by law‑enforcement personnel.
• Process public records requests, exercising judgment in routing and fulfillment.
• Assist in developing, delivering, maintaining, and administering the department’s records‑management system.
• Handle daily customer transactions and ensure cash register accuracy.
• Perform criminal background checks, file documents, and answer telephone inquiries.
• Ensure work is reviewed for accuracy throughout and upon completion.

Required profile

• High School Diploma or GED with at least six months of clerical experience, or an equivalent combination of education and experience.
• Ability to pass a polygraph examination (except for current OPD employees).
• Strong attention to detail and ability to work independently on recurring tasks.

Required skills

What we offer

• Competitive hourly wage.
• Opportunity to work within a public safety environment.
• Professional development and training opportunities.