Ocean Freight Manager

About the role

Join our team as an Ocean Freight Manager in Salt Lake City, Utah. You will lead a group of freight forwarding professionals, driving a culture of innovation, customer focus, and financial performance.

Key responsibilities

• Support and develop a high‑performing freight forwarding team, fostering employee engagement.
• Transform the team from a data‑entry focus to a proactive, solution‑oriented approach.
• Promote a finance‑first mindset, linking P/L performance to operational results.
• Initiate initiatives that improve customer experience and satisfaction.
• Monitor service quality, collaborate with Field Sales and Key Account Management, and visit clients.
• Implement process‑oriented procedures to ensure reliable customer service.
• Maintain compliance with corporate policies and government regulations.
• Lead negotiations with external suppliers and shipping carriers to manage costs.
• Oversee accurate invoicing, bills of lading, shipping statements, and foreign‑currency conversions.

Required profile

• Proven track record of developing, coaching, and mentoring staff to achieve exceptional results.
• Success in leading teams through a customer‑centric, finance‑first transformation.
• Strategic, transformational, and visionary mindset.
• Proactive drive to challenge existing practices and identify continuous‑improvement opportunities.
• Strong leadership abilities, KPI management, and team‑building skills.
• Business acumen with a focus on commercial growth and profitability.
• Exceptional verbal and written communication, capable of delivering impactful presentations.

Required skills

• Proficiency in Microsoft Office applications.