IT Service Desk Technician

About the role

The IT Service Desk Technician provides first‑contact technical assistance to the SFCC community, handling software, hardware and AV equipment issues both remotely and on‑site. The role supports daily operations, large events and contributes to continuous improvement of service processes.

Key responsibilities

• Deliver phone, email, remote and in‑person support for software, hardware and AV equipment.
• Manage user accounts for students, staff and faculty across college information systems.
• Support technology needs for large events such as conferences and graduations.
• Track, follow‑up and close tickets, work orders and incidents in the OIT ticketing system.
• Document procedures, create knowledge‑base articles and assist in process development.
• Repair or replace Service Desk hardware to minimize downtime.
• Participate in OIT projects, change management and service‑desk procedure implementation.
• Operate and maintain smartboards, projectors, computers, thin clients, servers, printers, tablets and phones.

Required profile

• Strong customer‑service orientation with excellent communication skills.
• Ability to troubleshoot complex technical problems and document solutions.
• Organizational skills to manage multiple assignments and priorities.
• Commitment to privacy, confidentiality and adherence to established processes.

Required skills

• Microsoft Windows operating system.
• Apple macOS operating system.
• Hardware troubleshooting and configuration.
• AV equipment setup and maintenance.
• Smartboard and projector operation.
• Printer and peripheral device support.
• Thin client and server basics.
• Experience with ticketing systems (OIT ticketing platform).

What we offer

• Hourly compensation starting at $19.64.
• Opportunities for professional development through workshops and seminars.
• Engagement with a diverse academic community.