Director, Learning Content Operations

About the role

This senior leadership position sits at the intersection of instructional design, content strategy, and operational execution. You will shape the future of a large‑scale learning content portfolio, ensuring that compliance and workplace training programs are pedagogically strong and commercially impactful.

Key responsibilities

• Lead end‑to‑end strategy and execution of the learning content portfolio, aligning with regulatory, customer, and business goals.
• Oversee design, development, release, and continuous optimization of courses, learning paths, and role‑based training programs.
• Manage and scale a team of instructional designers and content developers, fostering high performance and collaboration.
• Define and evolve instructional design standards, learning frameworks, and assessment methodologies.
• Drive innovation in learning experiences, including adaptive learning, microlearning, scenario‑based design, and personalized journeys.
• Partner with product, marketing, sales, customer success, and engineering to align content strategy with go‑to‑market execution.
• Ensure operational excellence across the content lifecycle: planning, prioritization, QA, localization, and release management.

Required profile

• 8+ years of experience in instructional design, learning experience design, or content strategy, preferably in eLearning, compliance, or LMS environments.
• Proven experience managing a large‑scale content library or training portfolio.
• Strong leadership experience overseeing instructional design or content development teams.
• Deep expertise in adult learning theory, assessment design, and learning science principles.
• Hands‑on experience delivering innovative digital learning solutions such as adaptive or scenario‑based training.
• Demonstrated ability to connect content strategy with business outcomes like engagement, retention, or revenue impact.

Required skills

• ADDIE methodology
• SAM methodology
• Adaptive learning techniques
• Scenario‑based training design
• Personalized learning path creation

What we offer

• Remote‑first work environment
• Opportunity to influence a high‑impact learning portfolio
• Collaboration with cross‑functional product and business teams