Community Manager – Luxury Automotive Brand

About the role

We are looking for a sharp, culturally‑tuned Community Manager to own the voice of a leading luxury automotive brand on social media. You will be on the front line of engagement, shaping conversations, building community, and ensuring the brand appears authentic, timely, and genuinely engaging.

Key responsibilities

• Manage day‑to‑day community engagement across social platforms, responding to comments, DMs, and mentions in the brand’s voice.
• Embodiment of the brand’s social voice and tone, adapting to each platform while maintaining consistency.
• Monitor brand mentions, sentiment, and relevant conversations; surface insights that inform content and strategy.
• Identify and escalate potential issues, negative sentiment, or crisis situations according to protocols.
• Proactively join trending conversations, engage with relevant communities, and respond to cultural moments authentically.
• Contribute to community performance reporting, tracking engagement metrics, sentiment trends, and notable interactions.
• Collaborate with content creators, social strategists, and the wider social team to align community activity with the content calendar and broader strategy.

Required profile

• Strong understanding of social platforms and how communities behave differently across them.
• Excellent writer able to adapt tone and voice to match the brand in various contexts.
• Culturally aware and quick to spot opportunities and risks online.
• Organized, capable of handling high‑volume engagement without sacrificing quality.
• Collaborative team player who understands the role of community management within a broader social strategy.
• Clear communicator who keeps colleagues and clients informed promptly.
• Proactive, anticipating opportunities and challenges before they arise.
• Committed to high standards of work quality and follow‑through.

Required skills