Account Manager

About the role

The Story Shack is seeking a proactive Account Manager to serve as the primary liaison between our creative studio and a portfolio of brand clients. You will work closely with founders, clients, and internal creative teams to deliver branding, design, and content projects from concept through delivery.

Key responsibilities

• Lead day‑to‑day communication and relationship management for multiple brand accounts.
• Act as a trusted strategic partner, understanding client business goals and identifying creative growth opportunities.
• Oversee project timelines, budgets, and deliverables from kickoff to final asset delivery.
• Coordinate internal creative teams and external partners to ensure high‑quality execution.
• Maintain account health, anticipate issues, and provide proactive solutions.
• Facilitate clear communication across internal and client‑facing teams, leading meetings and keeping stakeholders aligned.
• Drive account expansion, client retention, and deeper creative partnerships.

Required profile

• 5–7 years of experience in a creative agency, production studio, or media company.
• Excellent communication, organization, and relationship‑building abilities.
• Comfortable thriving in a fast‑paced, creative environment.
• Strong interest in social media, branding, creative strategy, and content creation.
• Ability to manage multiple projects, priorities, and personalities simultaneously.

Required skills